The deployment of 4G is having a significant positive impact on subscriber behaviour. This is according to the 2016 Acquisition and Retention Study, a report published by Nokia.
4G, the fastest growing network technology
The report covers key findings regarding the impact of 4G on subscribers, such as:
- 4G customers are happier. Happier with their mobile data speed. More satisfied with the consistency of their mobile data and as a result, use more data.
- Globally, 38% of new sign-ups in the last 12 months have been for 4G and the pace is accelerating.
Yet, the research shows there are still barriers to overcome:
- Mature markets are 2x more likely to use 4G than transition markets
- 17% of consumers globally are not aware of the network they use
- Over 30% of consumers in both mature and transition markets stated device incompatibility as the top reason for not yet using 4G
- Many consumers still perceive 4G to be more expensive.
In South Africa, 15% of the subscribers believe they use the 4G network, while 78% believe that they only use the 3G network. The remaining 7% don’t know what network they use (3G or 4G).
Overall, 4G has a significant beneficial impact on subscriber behaviour:
Source: 2016 Acquisition and Retention Study
Nokia 2016 Acquisition and Retention Study
The Nokia 2016 Acquisition and Retention Study has been designed to help mobile operators understand current trends in consumer behaviour, in order to make more informed decisions when developing acquisition and retention strategies. The focus of this extensive study is to uncover the core drivers of customer retention by providing detailed and granular insights around consumer perceptions, causes of dissatisfaction and the likelihood to churn across several scenarios.